FAQs

FREQUENTLY ASKED QUESTIONS

 

GENERAL

WHERE IS JALABY BASED?

We're based out of the U.S.

 

DO YOU HAVE A PARTNER OR REFERRAL PROGRAM?

We do! We partner with content creators, big and small, to spread the word about Jalaby. If you're a content creator and are interested, contact us at customerservice@jalaby.com

 

WHAT MAKES YOUR T-SHIRTS SO SPECIAL?

The special thing about a Jalaby t-shirt is that they aren’t sold anywhere else besides our online store. Once a design runs out we never print it again!

 

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept VISA, Mastercard, American Express, Discover, PayPal, Amazon Pay, and Apple Pay.

 

WHY WAS MY ORDER DECLINED?

Customers are normally declined due to a mismatch of address information. If the billing address you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer and make sure the correct information is entered into the billing address field. As long as this information is correct, you can ship to any address you would like!

If you know for sure that the address information is correct, please make sure the card number, expiration date and security code are all being entered properly!

 

SHIPPING

HOW LONG AFTER PLACING AN ORDER DOES IT SHIP OUT?

We generally ship 3-7 days after the order has been placed.

 

DO YOU SHIP INTERNATIONALLY?

Jalaby ships all over the world! 

 

HOW MUCH DOES SHIPPING COST?

We offer a variety of shipping options for both domestic and international customers, which you'll see during the checkout process. The cost of each option depends on the products in your order and the shipping destination. 

 

MY QUESTION ISN'T ON THIS PAGE, HOW CAN I GET IT ANSWERED?

You can send an email to customerservice@jalaby.com and someone our team will get back to you within 24 hours.

Sizing Chart

T-SHIRT SIZES IN INCHES

Unisex
Chest
Width
Length
S
34-37
18
28
M
38-41
20
29
L
42-45
22
30
XL
46-49
24
31
2XL
50-53
26
32
3XL
54-57
28
33
4XL
58-61
30
34

T-SHIRT IN CENTIMETERS

Unisex
Chest
Width
Length
S
86-94
46
71
M
95-104
51
74
L
105-114
56
76
XL
115-125
61
79
2XL
126-135
66
81
3XL
136-145
71
84
4XL
146-155
76
86