FAQs

FREQUENTLY ASKED QUESTIONS

 

GENERAL

WHERE IS JALABY BASED?

We're based in the U.S.

 

DO YOU HAVE A REWARDS OR LOYALTY PROGRAM?

We do! You can learn more about, Jalabees, our awesome rewards program here.

 

DO YOU HAVE A REFERRAL PROGRAM FOR BLOGGERS, YOUTUBERS, INFLUENCERS?

We do! We partner with content creators, big and small, to spread the word about Jalaby. If you're a content creator and are interested, contact us at collabs@jalaby.com

 

HOW DO YOUR T-SHIRTS FIT AND ARE THEY PRESHRUNK?

Our 100% cotton tees run true to size but can shrink up to a half size if the care instructions are not followed (care instructions : turn inside out, machine wash cold, hang dry). 

We've found that cotton polyester blend, and tri-blend t-shirts are preshrunk and can fit up to a half size smaller than our normal 100% cotton tees. The t-shirt material can be found in a product's item description. 

Please see our sizing chart here: https://www.jalaby.com/pages/sizing-chart

  

WHAT MAKES YOUR T-SHIRTS SO SPECIAL?

The special thing about a Jalaby t-shirt is that they aren’t sold anywhere else besides our online store. Once a design runs out we never print it again!

 

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept VISA, Mastercard, American Express, Discover, PayPal, Amazon Pay, Google Pay, Apple Pay, and Bitcoin.

 

WHY WAS MY ORDER DECLINED?

Customers are normally declined due to a mismatch of address information. If the billing address you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer and make sure the correct information is entered into the billing address field. As long as this information is correct, you can ship to any address you would like!

If you know for sure that the address information is correct, please make sure the card number, expiration date and security code are all being entered properly!

 

DO YOU CHARGE VALUE ADDED TAX (VAT)?

For countries in the European Union (EU), a 21% VAT will be added to the order, except for the United Kingdom (UK) which is 20%.

DO YOU CHARGE GOODS AND SERVICE TAX (GST)?

To all orders shipping to Australia a 10% GST will be added to the order.

 

SHIPPING

HOW LONG AFTER PLACING AN ORDER DOES IT SHIP OUT?

We generally ship 3-7 days (not including weekends) after the order has been placed. Due to the high demand during the holiday season (i.e. Thanksgiving, Christmas, etc.) it may take up to 2 weeks for orders to ship out. Notifications and tracking information will be sent via email as soon as the package is shipped.

 

DO YOU SHIP INTERNATIONALLY?

Jalaby ships all over the world! 

Duty (Customs) Fees: These fees are not included in the shipping price of your order. These fees are calculated at the shipping destination and must be paid upon delivery. Depending on the country, different fees will apply.

Jalaby is based in the USA. All orders are processed in USD. International customers are encouraged to pay using PayPal.

 

HOW MUCH DOES SHIPPING COST?

We offer a variety of shipping options for both domestic and international customers, which you'll see during the checkout process. The cost of each option depends on the products in your order and the shipping destination. 

  

MY QUESTION ISN'T ON THIS PAGE, HOW CAN I GET IT ANSWERED?

You can send an email to customerservice@jalaby.com and someone our team will get back to you within 24 hours.

Sizing Chart

T-SHIRT SIZES IN INCHES

Unisex
Width
Length
XS 16.5 27
S
18
28
M
20
29
L
22
30
XL
24
31
2XL
26
32
3XL
28
33
4XL
30
34

T-SHIRT SIZES IN CENTIMETERS

Unisex
Width
Length
XS 42 69
S
46
71
M
51
74
L
56
76
XL
61
79
2XL
66
81
3XL
71
84
4XL
76
86

ALL OVER PRINT T-SHIRT SIZES IN INCHES

Men's
Width
Length Sleeve
XS
16
28.5
8
S
18
29.5
8.25
M
20
30
8.5
L
22
31.5
9
XL
24
32.5
9.25
2XL
25
33
9.25
Women's
Chest
Length
S
33.75
25.5
M
35.75
25.75
L
37.75
26.25
XL
40.75
26.75
2XL
41.75
27.5

TANK TOP SIZES IN INCHES

Unisex
Chest
Length
XS 32.5 27
S
34.5
28
M
37
29
L
40
30
XL
43.25
31
2XL
46.5
32

TANK TOP SIZES IN CENTIMETERS

Unisex
Chest
Length
XS 82 68
S
88
70
M
94
72
L
102
75
XL
110
78
2XL
118
81

SWEATSHIRT & HOODIE SIZES IN INCHES

Unisex
Chest
Length
S
40
26
M
44
27
L
48
28
XL
52
29
2XL
56
30
3XL
60
31
4XL
64
32

SWEATSHIRT & HOODIE SIZES IN CENTIMETERS

Unisex
Chest
Length
S
102
66
M
112
69
L
122
71
XL
132
74
2XL
142
76
3XL
152
79
4XL
162
81

FLIP-FLOP SIZES

US Men US Women EU
S 6-7 7-8 36-38
M 8-9 9-11 39-41
L 10-11 11-12 42-44